Hair Care Total


Discover more when you browse through our comprehensive list of common queries. If you can't find the answer you're looking for, please feel free to contact us either via our live chat, email or drop us a phone call. Our dedicated customer service team will be more than happy to help.

Can I order by phone?

Yes. We have a dedicated phone line that you can call if you wish to place an order over the phone or would like more information on the range of products we sell and our delivery options. Simply dial 0203 322 2164 and you will be promptly connected to one of our friendly customer service team.

What delivery services do you use?

We want to ensure that all your products arrive with you on time and completely discreetly. This is why we use two of the largest delivery and logistic experts, Royal Mail and UPS.

Will my products be discreetly packaged?

Yes, we ensure total discretion. All products, no matter what size or shape, will come in plain and discreet packaging so no one will know what is inside or where it is ordered from. There is also no mention of your product or our name on the package.

Are there any hidden charges?

No, we show all costs including the total price of your shopping cart plus shipping costs throughout your checkout process.

Do I have to sign on delivery?

Yes you do. For both Royal Mail and UPS deliveries, it is required that you sign on delivery. This is to confirm that you have received your package. If you are not at home at the time of delivery, Royal Mail is able to arrange delivery for a different day that is convenient for you.

What payment options are available to me?

We offer a wide range of payment options in order for you to be able to choose the one that is right and most convenient for you. Choose from Debit/Credit Card, Bank Transfer, Pay by Cash (Pay Point) or Cheque/Postal Order. You are also able to split the cost over different tenders. You can do this by calling our customer service team on 0203 322 2164.

What will appear on my bank statement?

Don’t worry about HairCareTotal appearing on your bank statement, the only thing that will appear is ‘ Comfort Click Ltd’.

Will my personal information be shared with any 3rd parties?

No. We strongly disagree with the idea of passing on personal information. All the information you submit is handled with the upmost privacy and confidentiality. You can be rest assured that your personal information will never be passed along to any 3rd parties.