HairCareTotal.co.uk aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
1.1 If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 7 days to arrange return. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.
1.2 If any Goods you have purchased have faults when they are delivered to you, you should contact Haircaretotal.co.uk within 7 days to arrange collection and return. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
1.3 If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty. We will not refund you for these items.
1.4 If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Haircaretotal.co.uk within 7 days and arrange return. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
1.5 you have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to Haircaretotal.co.uk com within 7 days of receipt. Goods can only be returned for this reason if the packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of Haircaretotal.co.uk You are responsible for paying shipment costs if Goods are returned for this reason Haircaretotal.co.uk will not be responsible for any bank charges incurred or debited from your account as a result of your purchase in respect of clause 14 on the terms and conditions page.
1.6 In the event you change your mind, you are responsible for the shipping cost to return the goods back to us. If you refuse to receive the package, the shipping fee is not refundable. A 13% restocking fee may be applied to all returns.
1.7 If you wish to return Goods to Haircaretotal.co.uk for any of the above reasons, please contact us using the details on our contact us page to make the appropriate arrangements.
1.8 Haircaretotal.co.uk reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to: